Updates on City of San José Services and/or Operations . (more information)

Remote Procedures for Permits, Plan Review, Inspections, and Code Enforcement During COVID-19

In response to Santa Clara County's Public Health mandatory order issued March 16, City Hall, the Permit Center, and Development Services Offices are closed to public visitation until further notice. Our staff will continue many of our services, working remotely as needed.  

There may be an overall reduction in service levels. Thank you for your patience as we work together to address this unprecedented threat. 

Staff are handling development review, plan review, and permit issuance electronically and teleconferencing with customers if needed.

As allowed by the County Order, on-site building inspections will continue on Housing Construction projects. Inspectors use safety gear and practice social distancing as feasible. For single-family housing inspections, inspectors may use video conferencing. For commercial projects, at this time only safety inspections to secure the buildings are allowed.   

Code Enforcement Inspectors are only responding to emergency service requests. Inspections relating to general complaints and the Multi-Housing Program are suspended until further notice.

Development Services will be conducted as follows until April 7, 2020 or until further notice. This page is updated as needed.


 Service  Action
General permit questions Email
Online permits at
Get simple electrical, plumbing, or mechanical permits at and save $40. See list of permits offered online.
Accessory Dwelling Units (ADU) Visit for general ADU permit information. Email for questions or to schedule appointments, which will be held remotely.
Over The Counter (OTC) projects Email You will be instructed on how to digitally submit your application and plans (if they're needed). We’ll review your OTC project with you by phone or conference call. 
Plan Intake Email for questions and for instructions to submit plans electronically. We’ll provide comments on the plans to you by phone, email, and teleconferencing.
Express Appointments Current appointments are cancelled. We will contact you to reschedule with instructions to submit plans digitally for Regular Review.
STI & ITI Appointments Email for an appointment. You will be instructed to submit plans digitally. We will meet via teleconferencing.
Building Inspections On-site inspections on Housing Construction projects may continue; inspectors will use safety gear and social distancing.  We may inspect single-family home projects via video conferencing. Schedule inspections at Email questions to
Building Fee Payment

Pay online with credit card or pay via a Wire Transfer. Fees of $100,000 or more must use a wire transfer. Instructions - Email and provide:

Wire amount:

Wire date:

Invoice #

Permit Cards We will email you a .PDF that you can print.


 Service  Action
General Questions


Visit for information.

1st Floor Planning Counter permits and applications Email with your plan sets and necessary information.  
3rd Floor Development Intake permits and applications

Intake appointments will take place by phone or conference call. Schedule appointments at

Staff will instruct you on how to proceed after receiving your appointment request.

Planning Fee Payment

Pay online with credit card or pay via a Wire Transfer. Fees of $100,000 or more must use a wire transfer. Instructions - Email and provide:

Wire amount:

Wire date:

Invoice #


Service Action
Code Enforcement is responding only to emergency service issues on private property

Use form at to request service relating to:

  • Imminent hazards to health and safety in housing or buildings
  • Sewage leak in yard creating public risk
  • In-progress removal of ordinance-size trees
  • Swimming pools without secure fencing
  • Unsecured refrigerators left outside
  • Vacant, unsecured buildings
General inspections and Multiple Housing routine inspections Suspended until further notice.

Fire Prevention Permits/inspections

Service Action
Plan review and inspections Fire plan review and inspections will continue with modified service in alignment with the City and County guidance. For questions, email