Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)

Emergency Contacts

Emergency Operations

When a major emergency happens within city limits, the City of San José will likely open its Emergency Operations Center (EOC.) The EOC is located in a secure facility where City departments can work closely together to coordinate the emergency response, allocate resources, and support management of the incident.

If the EOC is activated, the latest information on the situation will be posted on the City website,, as soon as it is available.

The City will also use the media, AlertSCC, social media (Twitter, Facebook, Google+, Nextdoor) and other methods to get information out quickly to the public.

Assistance/Questions During Emergency Situation

City of San José

To report a life threatening emergency, call 911 or (408) 277-8911 for police, fire and emergency medical response.

For non-emergency police services, call 311 or (408) 277-8900 (Note: In San José, 311 service is not available from all cellular phones).

For general City information and services, contact the Customer Call Center at (408) 535-3515.

American Red Cross

American Red Cross Silicon Valley Chapter: (877) 727-6771


If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately, call 9-1-1 and then call PG&E at 1-800-743-5000.

For updates on outages, call PG&E's automated information line at 1-800-743-5000, or access a live outage map at

For concerns with gas safety and services, call PG&E at 1-800-743-5002.

Visit the PG&E website for more outage-related information.

Media Inquiries Only

Contact the Emergency Public Information Office through the Media Line, (408) 975-4411* and

* Media Line is currently inactive. Only use the Media Line when in service.

When Media Line is not in service, call the City's Communications Office at (408) 535-8170. Visit the City Newsroom.

Follow the City on Twitter for live updates on the situation.