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COVID-19 (CORONAVIRUS) UPDATES

Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)

Customer Service

Questions & Assistance

Have a question? Need some help? We have someone available 24 hours a day, seven days a week to answer questions, provide information and help resolve concerns. If you need to get in touch with the City and don’t know who to call, dial the Contact Center at (408) 535-3500 and our friendly staff will be glad to assist you!

You can also contact us by fax at (408) 292-6731, by telephone (TTY for the hearing impaired) at (408) 294-9337, or by email.

To better assist you online, visit our City Services A-Z and Online Services. There are also frequently asked questions that can help you find the City services you are seeking.

San José Municipal Water System Customers

  • To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. By following this link, you will leave the City of San José website. Have your account number and amount ready.
  • To pay your bill by phone 24 hours a day, call (866) 551-5253.
  • The ability to view your bills online will be available soon.
  • Water Service Policies and Procedures
  • Forms

Recycling & Garbage

Single-Family Residential Customers:

Apartments and condominiums with communal garbage service and mobile home parks:

  • To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. By following this link, you will leave the City of San José website. Have your account number and amount ready.
  • To pay your bill by phone 24 hours a day, call (866) 551-5253.
  • The ability to view your bills online will be available soon.
  • Contact your property manager for all recycling and garbage service requests.

San José 311 - Your new way to request City Services

Report potholes, graffiti, illegal dumping, abandoned vehicles and more. Download the app from the Apple App Store or Google Play. Not a smart phone user? No worries! You can use San José 311 features right here.