Updates on City of San José Services and/or Operations . (English | Español | Tiếng Việt | 中文)

Contact Us

Code Enforcement
200 E. Santa Clara St. 4th Floor
San Jose, CA 95113
Phone: (408) 535-7770

8:00am - 12:00pm
1:00pm - 5:00pm

Closed: Noon - 1:00pm

Service Request Form

Residential Occupancy Permit Renewal

Permit Renewal Options

There are three ways to renew:

  1. Online at
  2. Pay in-person at City Hall in the Permit Center on the 1st floor
  3. Mail a check payable to “City of San Jose Multiple Housing”. Please write the permit number on the check and mail with payment slip.

If you need assistance, email or call 408-535-7770.

Online Renewal

For permit holders who would like to renew online, visit and click on the "Pay fees" button. You will need your RSN number in order to renew your permit. The RSN number is listed in the invoice.

Owners of Tier 1 buildings will also need to complete the self-certification affidavit during the online renewal process. Tier assignments are listed on the Multiple Housing roster. See the Residential Occupancy Permit Renewal Guide or the video tutorial.

Go to and click on the "Pay fees." A RSN number is required in order to proceed with the renewal process.

The RSN number is listed on the ROP invoice.

Tier Changes

All of the buildings on the Multiple Housing roster were checked for a record of permit violations. Buildings with no permit violations moved up from tier 3 to 2. Buildings that had a permit violation moved down one tier. The reassigned buildings appear on the list of Yearly Tier Update and the current invoice reflects the change in service level. The Multiple Housing Program FAQs provide information about the Multiple Housing Program and 3-tier service delivery model.

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