200 E. Santa Clara St. 4th Floor
San Jose, CA 95113
Phone: (408) 535-7770
8:00am - 12:00pm
1:00pm - 5:00pm
Closed: Noon - 1:00pm
Abandoned carts interfere with pedestrian and vehicular traffic and create potential hazards. To report abandoned carts on the street or sidewalk, contact the Department of Transportation Dispatch Center.
Department of Transportation Dispatch Center
- Email: firstname.lastname@example.org
- (408) 794-1900 weekdays 7:00 a.m. to 4:00 p.m.
- (408) 277-8956 all other times, including weekends/holidays
The abandoned cart ordinance, San José Municipal Code 9.60, was developed to ensure that the owners of carts are aware of their responsibility to prevent the abandonment of carts and to educate their customers not to take the carts and abandon them off-site. Each business with more than 26 carts must submit a site specific Abandoned Cart Prevention Plan to the City of San José. This plan focuses on loss prevention and requires a retrieval plan and employee awareness training as plan components. It further requires that the owner provide outreach to their customers to prevent loss of the carts.