San José Municipal Water System
San José Municipal Water System (Muni Water) is owned and operated by the City of San José. It is one of three drinking water suppliers in San José, along with privately-owned San Jose Water Company and Great Oaks Water Company.
Muni Water has grown from a relatively small water utility to the fourth largest water retailer in Santa Clara County. Today, we offer some of the lowest water rates in the San Francisco Bay Area while providing our customers with a safe and reliable water supply.
COVID-19 (CORONAVIRUS) AND DRINKING WATER
San José Municipal Water System recommends that customers continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” The City of San José is working closely with local and state health departments to ensure the safety of our community.
Reopening Buildings After Prolonged Shutdown or Reduced Operation
As COVID-19 restrictions are adjusted and buildings begin to reopen, staff who operate and maintain building water systems should be aware of potential water quality issues linked to a water shutdown or reduced water usage. Threats to water quality include stagnation, depressurization, loss of disinfectant residual, leaching of metals, and growth of harmful bacteria or microorganisms such as Legionella.
Although each building is different, the City of San Jose encourages its customers to thoroughly flush its onsite and internal water system to ensure water quality is restored to pre-stagnation conditions. Flushing guidance documents can be found here:
Pay My Bill & Rates
- Pay bills online: To pay online, or sign up for automatic or recurring payments, use E-Bill Express. By following the link, you will leave the City of San José website. Have your customer and account number from your bill statement ready.
- Pay bills by phone: To pay your bill by phone, 24 hours a day, call (866) 551-5253.
- Other payment options: To pay by mail, in person, or other options.
- Water Service Policies and Procedures: Please select the preferred language for viewing
To report a water emergency during business hours (Monday - Friday, 8:00 a.m. - 5:00 p.m.), please call (408) 535-3500. For after-hours emergencies, call (408) 363-4742.
Make Water Efficiency a Lasting Effort
Although water supply levels in San José have returned to normal, it’s still important to save water and make water efficiency a part of our daily lives.
Water Use Rules
The City has water use rules that remain in effect at all times to promote efficient water use. View San José's Water Use Rules.
Water Saving Tips
There are lots of ways to save water. Shortening your shower by just 5 minutes can save 15 gallons indoors. Learn how you can save water at home.
Report Water Waste
Learn how to report water waste in Santa Clara County.
Free Water Fixtures
Muni Water offers customers free water-saving shower heads and kitchen and bathroom faucet aerators. Customers can pick them up in person Monday - Friday, 8:00 a.m. - 5:00 p.m., at our offices at 3025 Tuers Rd. The fixtures are also available from Valley Water for customers who have completed a DIY Water Wise Indoor Survey. After completing this step-by-step guide, customers can fill out this electronic worksheet to request high efficiency shower heads, kitchen and bathroom sink aerators, and toilet flappers to be mailed to them directly.